IMPORTANT UPDATE FOR OUR MEMBERS
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In March of this year, we temporarily suspended disconnects and late fees for nonpayment of a Nolin account. While this measure is not something we can sustain indefinitely, we did this as an emergency relief to help our members who suddenly found themselves in financial hardship due to the COVID-19 health crisis.
We understand that the past 6 months have been a challenging time for many in our communities. We are committed to working with our members to navigate the financial difficulties some face as a result of the COVID-19 health crisis.
By order of the Public Service Commission, regulated utilities in Kentucky may start disconnecting power to members who have not paid their bills beginning October 20, 2020. In an effort to give our members additional time to make arrangements with us, Nolin will resume disconnections for accounts with a past due balance starting November 2, 2020. Late fees will not be assessed until after December 31, 2020.
To avoid being subject to disconnection on November 2, 2020, members with a past due balance must take action in one of the following ways:
Pay the entire past due balance BEFORE November 2, 2020. Payments can be made at our office, by phone, on our website or through SmartHub. Prepay accounts must have a positive balance to maintain service.
Set up a payment arrangement – we will do our best to accommodate your budget and needs.
- If post-pay account, set up a payment arrangement contract.
- If prepay account, members can request that the current past due balance be put on an arrangement. Members would need to make a payment to have a credit on their account and all payments would be split with 70% going toward their Prepay balance and 30% applied to their arrangement, until the arrangement is settled.
Post-pay accounts can switch to a Prepaid Electric Service account – if you have a security deposit on file, this is the BEST option to help pay down your balance. The security deposit will be applied to the past due balance and, if more than the balance, as a credit to the Prepay account. If the past due balance is more than the deposit, additional payments will be split with 70% going toward the Prepay balance and 30% applied to the past due balance. Members will need to make a payment to have a credit on their account to maintain service. In order to be eligible for Prepay, members must have access to the Internet, have a valid email address, and cannot have a medical condition requiring electricity.
We want to help our members keep their power on. It is imperative that you pay your balance or make arrangements with our office BEFORE November 2, 2020 to avoid being disconnected. Please call our office during normal business hours at 270-765-6153 and press 2 to speak with a customer service representative to make your arrangement.
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